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One desk · One thread
Shipment exceptions, billing questions, routing changes — reach the dispatch desk directly. Account holders should open a logistics-tagged thread so history stays in one place.
What helps us help you faster
Every dispatched shipment carries a code (HCL-XXXXXX). Open with the code and the rest of the context is one lookup away.
Used to verify you and authorise the read on the lane — same as the public track page.
Lane, last status you saw, and the outcome you’re asking for. Skip the apology — just the facts.
Before you message
If the milestone you’re looking for is already there, no thread needed. If it isn’t, this page gets you to the right desk fast.
Account vs guest
Tickets land in the HenryCo support center with full lane and milestone context. Replies show up the same way emails would, but with the right shipments attached.
Reach dispatch on the channels above. Include the tracking code so we can verify the shipment without asking you to repeat yourself.