One desk · One thread

Logistics support, all in one place.

Shipment exceptions, billing questions, routing changes — contact the logistics support team directly. If you have an account, start your message from the logistics area so your delivery history stays with the conversation.

Open a tagged thread Email dispatch Track first

What helps us help you faster

Tracking code first
Every dispatched shipment carries a code (HCL-XXXXXX). Open with the code and the rest of the context is one lookup away.
Sender or recipient phone
Used to confirm it's you before we show shipment details, the same check as the public tracking page.
What you observed
Lane, last status you saw, and the outcome you’re asking for. Skip the apology — just the facts.

Before you message

Most timing questions resolve from the track page.

If the milestone you’re looking for is already there, no thread needed. If it isn’t, this page gets you to the right desk fast.

Track a shipment Account support center

Logistics support, all in one place.

Tracking code first

Sender or recipient phone

What you observed

Most timing questions resolve from the track page.

Threaded history

Email or phone direct